Work Place:Tòa nhà E-town 2, 364 Cộng Hòa, Phường 13, Quận Tân Bình, TP.HCM  

Working hour : Full time from 8AM – 5PM, Monday to Friday

Job Description

 1) Responsible to receive and respond/follow up all the consumers/customers complains and execute “accurate, prompt, and kindness” consultation as a window of company via phone, email or directly meeting.

2) Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

3) Input records of to call center database in a comprehensible way

4) Feedback real consumer‘s voice to improve product, marketing and sales activities.

5) Frequently attend educational seminars to improve knowledge and performance level

6) MKT Expenses Control & input the PH

7) Manage & follow Kao Website, Kompass

Job Requirements

1) Can speak english and have experience atleast 2-3 years

2) Strong phone and verbal communication skills along with active listening

3) Customer focus and adaptability to different personality types

4) Has a conceptual skill to unify lots of information or data.

5) Communication skill with related depertment and external company.

6) Ability to multi-task, set priorities and manage time effectively

Salary and Benefits

Salary:  7.000.000 - 10.000.000, Depend on candidate’s ability

- Social insurance, Health insurance, Unemployment insurance,,…in accordance with the Labor law 

- PVI Insurance package that will include medical, accident.

- Performance bonus and 13th month salary 

-12 annual leave days

Contact me: thuan.nguyen@l-a.com.vn. Cell phone: 09816097059 (Ms.Thuan)






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